At Quick Globy, we aim to ensure that every customer is happy with their purchase. This policy explains how you can cancel your order or return an item.
1. Order Cancellations
- Orders can be cancelled within 12 hours of placing them.
- To cancel, email us at support@quickgloby.com with your order number.
- Once your order is processed or shipped, it cannot be cancelled.
2. Return Eligibility
We accept returns only if:
- The product is damaged or defective upon delivery.
- You received the wrong product.
- An item is missing from your order.
Conditions:
- Items must be unused, in original packaging, and returned within 7 days of delivery.
- Proof of purchase and photos of the issue must be provided.
3. Non-Returnable Items
- Products damaged due to misuse or mishandling.
- Items without original packaging or missing accessories.
- Clearance, sale, or special offer items (unless defective).
4. Refund Process
- Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
5. Damaged or Wrong Product Received
- Report the issue within 48 hours of delivery.
- Email support@quickgloby.com with your order number, description, and photos.
- We will arrange a replacement or refund depending on availability and your preference.
6. Contact Us
📧 support@quickgloby.com
🌐 www.quickgloby.com
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